Refund policy
EXCHANGE REFUNDS AND RETURNS
PLEASE CONTACT US FIRST BEFORE RETURNING AN ITEM!
Refunds are usually processed within 1–7 working days depending on the payment method used.
For most items, you have the legal right to cancel your order within 14 working days of receiving the goods. If you wish to cancel using this right, you need to inform us in writing within 14 working days starting the day after you received the goods. The cancellation must be made by email or written notice.
You must take reasonable care of the goods and immediately return them to us in the normal way but include a note detailing name address and reason for return.
We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
We recommend using a tracked service to ensure items reach us safely.
If you need to return all / part of your order for size / item exchange, please return to :
PMA - J34
Big Yellow Storage
Quill Street
Alperton
W5 - 1DN
Items returned within the 14 day cooling off period
By law, customers have the right to withdraw from the purchase of an item within 14 working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the 14 working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item only to you. Buyer would need to pay for return postage costs.
If an error is made on our part or you have received a faulty or damaged item then we would cover all postage costs.
- Where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred.
- Where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred.
- Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Items returned after 14 day returns guarantee
Where you are withdrawing from your purchase more than 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
There may be a re-delivery charge for exchanges requested after the 14 day period. Please contact Cornerstone Combat before arranging an exchange so we can advise you of any applicable charges and return instructions. Include a note detailing your name, address and reason for return.
Please contact Cornerstone Combat before returning any item. Returns under complaint must indicate invoice number and the supplier’s reference number.
Refunds and exchanges can only be made for goods that are returned with the original packaging, unworn, unused and unwashed.
Refunds may be refused where items show signs of misuse, damage, wear, or were ordered incorrectly without prior size or product checks. Customers are responsible for ensuring the correct size and product selection before ordering. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.
Non refundable items:
For hygiene and safety reasons, certain items including mouthguards, groin protectors and opened personal care items may not be eligible for return unless faulty.
Liquids, oils and certain consumable products including Dit Da Jow.